Frequently asked questions

First, check that you're both looking at the same space. If you have more than one space, the space marked Current in the Switch space list under Settings › Our space should be the same for both of you. Events created in a different space don't show on this calendar.

If it's the same space, check your internet connection. Events are saved on the server and show up on the other person's screen right away when you're connected. Coming back to the app from another app also syncs things once. If it still doesn't show, pull down on the monthly calendar to refresh.

What you add is saved safely on this phone first, and saved to the server automatically once you're connected again. Changes that haven't reached the server yet don't disappear when you close the app.

If the same thing was also changed on another device, you'll be asked which version to keep.

External calendars show to the other person only when you turn on the sharing switch for each calendar. Calendars you don't turn on show only on your phone. For the steps, see ‘Show your external calendar events to the other person’ in the help pages.

In Settings › Our space, tap Share invite link. The share sheet opens with a message containing the invite code and link. Send it in a messaging app.

When they tap the link, the app opens, and they join right away once they sign in. If they don't have the app, tapping ‘Open in app’ on the invite page copies the code. After installing and signing in, they tap the Paste invite code button on the create space screen, and the code is entered automatically. If the link doesn't open, they can also enter the Invite code by hand. They enter the code in the field under Already have an invite? on the screen before creating a space, or under the space switch list in Settings › Our space, then tap Join. For the full steps, see ‘Create a space and invite someone’ in the help pages.

Either a new code was generated or the code was typed differently. Each space has one invite code, and it doesn't expire over time. However, when the person who invited you taps Generate a new code, or when a member leaves or is removed from the space, the old link and code stop working right away.

Ask the person who invited you to send the current code again with Share invite link.

Two people can use it together for free. From the third member on, you need a lifetime pass and an extra member pass. The steps are in ‘Lifetime pass and extra member pass’ in the help pages.

Only the space owner can remove members. In the member list in Our space, tap Remove next to the person's name.

Leaving and being removed are different. A member who left on their own can rejoin with the invite code. A member removed by the space owner can't rejoin the same space.

It's not a subscription. You pay once, and it doesn't renew automatically. The price shown on the button in the payment screen comes from the store. You can close the screen at any time before paying.

The lifetime pass belongs to the space, not to a person, so when the other person pays you can use it without limits too. Payment records are reloaded when you come back to the app from another app and when your internet connection comes back. Even at the moment you hit a limit, the app checks with the server once more and lets you through.

If it's still the same after fully closing and reopening the app, tell us through Contact us.

An earlier payment hasn't finished yet. Tap Check unfinished purchases at the bottom of the payment screen to check. If it keeps happening, tell us through Contact us.

Payment records are kept on the space, not on the phone (the Planner lifetime pass and Save to Both are kept on your account). Sign in with the same account on your new phone. If you still hit the limit after signing in, tell us through Contact us.

Refunds aren't requested in the app. Purchases follow the payment and refund terms of the store on the device you paid with. After a refund, that product's limits and seats go back to the free level, and the events, anniversaries and to-dos you created aren't deleted; they're kept.

All three buttons are in Settings › Account, and each removes something different.

Sign out only signs you out on this phone. It signs you out as soon as you tap it. Leave space takes you out of the space you're viewing now, and only that one. Delete account deletes your account itself. For these two, a confirmation appears first.

Your membership ends, and to-dos you owned change to having no owner. If the space owner leaves, ownership passes to someone who remains. If two or more people remain, you choose who to pass it to.

If you leave a space where you're the only member, the space and its events, anniversaries, to-dos and lifetime pass record are deleted. A confirmation reminds you once more before you leave.

The lifetime pass and extra member passes you paid for are removed from that space together. They don't pass to the people who remain, and they don't come back if you rejoin. When the person who paid for the lifetime pass leaves, a confirmation tells them in advance.

Events, anniversaries and to-dos the other person created stay. However, the events, anniversaries and to-dos you created are deleted along with your account, even ones you created in a space you shared, so they disappear from the other person's calendar too.

Spaces you had on your own, and their lifetime pass records, are deleted too. For a space you shared, ownership passes to a remaining member.

A confirmation appears before deletion. If you only want to leave on this phone, use Sign out instead of deleting.

At the top of the Settings tab, tap Change on the card with your name. Edit your nickname and tap Save profile.

In the Settings tab, tap the Contact us row. When the ‘How can we help?’ sheet opens, choose an Inquiry type: Usage question, Bug report, Suggestion or Other.

Reply email is already filled in with your account email, and you can change it. It's only used to send you our reply. Your message can be from 5 to 2,000 characters. When you're done, tap Send inquiry to send it.

Account and app information needed to reply and look into the issue is sent along with it, but the contents of your events and anniversaries are not. If you send several in a short time, you'll be asked to try again in 10 minutes.

The app has no way to reset your password, and the sign-in screen has no forgot-password button either.

If you signed up with the Apple or Google button, you don't have a separate password. Sign in again with the same button. If you signed up with email and can't remember your password, contact us.

While you can't sign in, you can't open Contact us in the app. Email us from the contact link at the bottom of this page.

Tap Refresh if widgets aren't updating in Settings › Widgets. If you don't have a widget yet, Widget setup guide on the same screen shows how to add one to your home screen.

What you check off in a widget shows in that widget right away. The app and your other devices sync it the next time you open the app, so to see it on another device, open the app once on that device.

You can check off to-dos only in the Today, Upcoming and Planner blocks of My widget. To-dos in the This week and This month blocks show only as chips and can't be checked off in the widget.

Check that the notifications you want are on in Settings › Notifications. If they're on and still not arriving, check whether DayRipple notifications are turned off in your phone's settings. You need to turn them on there to get them again. For the steps, see ‘Get notifications’ in the help pages.

You can choose from four sizes in Text size under Settings › Theme. For details, see ‘Change text size, theme and colors’ in the help pages.

Choose Week starts on in the Calendar sheet in Settings. You can pick Sunday, Monday or Saturday. The same option is in the Planner sheet in Planner mode, and whichever one you change applies to both the calendar and widgets.

Turn off the Sound effects switch in the Settings › Notifications sheet. When it's on, a short sound plays the moment you check something off, and no sound plays when your phone is on silent.

This card appears from 9 AM the day before your featured anniversary until the end of the day itself. On iPhone it shows on the lock screen, and on Android as a notification that can't be swiped away. You can turn it off on this device only with the Anniversary Live Activity switch in Settings › Notifications. Turning off Set as featured D-day for that anniversary also removes the card. For details, see ‘Lunar anniversaries and D-days’ in the help pages.

In the Settings tab, tap the What's new row. Announcements, updates and news about DayRipple events and promotions are posted there, and a number appears on the row when there's something you haven't read.